Help

Help and support

Answers to common questions, and how to reach us.

Need a hand?Email us and include your username, and if it’s about a game, what happened and when.
help@duopuzzle.online

Getting started

How do I play with a friend?

Tap Upload a photo, choose a level, and send your friend the code or link. They tap Join with a code and enter it.

Do I need an account?

Not for a private game with a code. You need one, made with Apple or Google, for the feed, friends, challenges and playing with new people.

Which devices can I use?

iPhone and iPad, and Macs with Apple silicon through the App Store. Android is coming soon.

Playing

How many pieces are there?

Easy has 12 pieces, Medium 24 and Hard 48. You can add a timer, or take your time.

Can I see the whole photo?

Yes. Hold the peek button below the board to see the full photo.

How do I find someone new to play with?

Sign in, then choose Play with anyone. We’ll match you with a partner.

How long do you keep my photo?

Game photos are deleted 24 hours after your game, unless you post them or the game is reported. See the Privacy Policy.

Your account

How do I change my avatar or name?

Open Profile and tap your avatar to pick a new one. To change your name or username, email us.

How do I delete my account?

Open Profile, then choose Delete account. This removes your account and your posts. See Delete your account for what we delete and what we keep.

Safety

Report a photo or a player

In a game, tap the flag at the top of the screen. On a feed post, open its menu and choose Report. We aim to review reports within 24 hours. You can also email us.

Block a player

If you’re signed in, you can block a player from the game menu or their post. Manage blocked players in your profile.

Read our Safety and community rules.

If you’re blocked

If your account or device breaks our rules, it can be blocked. The app then shows a link where you can send us an appeal, once every 7 days. We read every appeal and decide whether to lift the block.