Duo Puzzle Get the app
Your data

Delete your account

You can delete your Duo Puzzle account at any time, from the app or by email.

In the app

  1. Open Duo Puzzle and sign in.
  2. Tap Profile at the bottom of the screen.
  3. Tap Delete account, then confirm.

Your account is deleted straight away.

By email

If you can’t use the app, email help@duopuzzle.online from the address linked to your account, or tell us your username, and ask us to delete your account. We’ll confirm once it’s done.

What gets deleted

  • Your account: your sign-in details, email address, name, username and avatar
  • Your posts and their photos, and your likes
  • Your friends, game requests, blocks, notifications and the devices linked to your account
  • Your name on posts made with a partner

What we keep

  • Reports: reports you made or that were made about you, with a copy of the reported photo, until we’ve finished handling them
  • Bans: if a device was blocked for breaking our rules, the block stays while it applies, and so do related appeals
  • Statistics: game statistics that no longer identify you

Game photos are deleted 24 hours after each game in any case. Read more in our Privacy Policy.